Policies | Gib’s On It | Please read

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Policies
Terms & conditions

1. Business Information

Business Name: Gib's On It
Registered Address: 15 Browns Crescent, Harlington, LU56PQ
Email: gibseventprops@outlook.com
Telephone: 07551879012
Website: https://www.gibsonit.co.uk

2. Making an Order

1.Orders can be made online, via social media, phone, or email. Customers must check the invoice details before paying the balance. Any returns/exchanges due to incorrect order details not checked by the customer are at the customer's cost.

2. If discrepancies are seen on the invoice, contact Gib's On It as soon as possible. Amended invoices will be sent if discrepancies are agreed.

3. Express Fee

1. Standard lead time is 14 working days (Monday - Friday) including delivery. Orders requested to be completed under 14 working days will be subject to an express fee, at the discretion of Gib's On It.

4. Payments

1. Customers may pay via Wix Payments (approved cards), Apple Pay, PayPal, or Klarna.

2. Gib's On It reserves the right to stop using PayPal if unsuitable for business.

3. Customers must double-check their orders. Incorrect orders paid via PayPal may be refunded minus costs incurred.

4. Klarna Payments: When using Klarna, customers enter an agreement with Klarna Bank AB (publ). Klarna may perform soft credit checks and process data for payment and fraud prevention. Refunds for Klarna orders are processed via Klarna.

5. Custom Made Props

1. No Academy discounts apply.

2. Customers must provide detailed drawings with measurements.

3. Props will be built as per Chris’s interpretation if details are not provided.

4. Refunds will not be issued if the final product differs from customer expectations due to lack of detail.

5. Certain specifications may be omitted if they affect prop sturdiness.

6. Standard website sizes apply; deviations may incur an extra £30.

6. Picture/Prop Replication

1. We aim to replicate customer-provided pictures/props as closely as possible but cannot guarantee 100% similarity.

7. Prop Details

1. All props come unpainted in MDF condition.

2. Materials may be visible until painted.

8. Sizes

1. All sizes are approximate; handmade props may vary.

2. Major size changes will be confirmed in writing with the customer prior to production.

9. Order Lead Time

1.All orders take approximately 14 working days (Monday - Friday, excluding bank holidays) including delivery.

2. Orders are confirmed upon payment; lead time starts when invoice is paid.

Shorter lead times require payment by midnight of agreed day.

10. Cancellation

1.Orders can be cancelled within 24 hours of paying the balance. 90% of the invoice balance will be refunded. Klarna payments will be updated accordingly.

11. Imperfections

1.Minor imperfections not affecting main use are not eligible for refund, replacement, or compensation.

12. Order Collection

1.Customers or their representatives must check orders on collection. Minor imperfections will not warrant refunds or replacements.

2.If discrepancies occur, Gib's On It will offer an alternative prop or replacement once feasible.

3.Acceptance of alternative props closes claims on original props.

4.Demonstrations for prop setup may be provided; customers must ask any setup questions.

5.Orders must be collected within 7 days; late collections incur £10/day rental fee unless extenuating circumstances.

13. Shipping Policy

1. Processing Time: 1–2 business days after order completion. Dispatch details will be communicated.

2. Post-Delivery Support: Video calls can be requested for setup assistance.

3. All pallet deliveries are sent via a 3rd party courier.

4. Delivery fees are calculated based on your postcode and the size of your order. Please refer to the bottom of this page or the cart page for accurate fees before checkout.

5. Orders may require multiple pallets; additional fees will be invoiced if needed.

6. Tracking may not always be available for pallet deliveries.

7. Delays caused by the courier or other factors beyond Gib’s On It’s control are not refundable.

8. Customers are responsible for providing the correct delivery address and contacting the courier if delivery is missed or incorrect.

9. Klarna Payments: Any refunds resulting from delivery issues will be processed via Klarna, and your payment plan will be updated accordingly.

10. Delays in delivery are inevitable due to industrial action/exceeded capacity/weather etc. which are out of Gib's On Its control. This must be taken into consideration if an order is needed urgently.

11. Gib's On It will not offer a refund, replacement, compensation or credit if your order is delayed arriving to you.

12. If part or all of your order is damaged beyond use due to delivery service negligence, please send Gib's On It pictures/videos of the damaged prop(s). If Gib's On It deems the prop(s) 'damaged beyond use' we will send a replacement as soon as viably possible/ offer compensation (maximum of £50) for the customer to get the prop repaired or a full refund (if prop is irreparable). The value of compensation to repair the product will be completely at the discretion of Gib's On It.

13. If you supply Gib's On It with the incorrect address, it will be at the responsibility of the customer to contact Parcelforce/ 3rd party delivery service to rectify.

14. If delivery is missed, it will be at the responsibility of the customer to rearrange delivery with the 3rd party delivery service.

12. If your order does not arrive it will be at the responsibility of the customer to contact the 3rd party delivery service to investigate.

13. If you choose the incorrect GROUP on the P&P drop down menu, we will email you an invoice for the difference in price.

14. If your order requires more than one pallet, we will send you an invoice for the difference in price.

15. If you would like to order the Balloon tower stands or the table centrepieces (excluding the interchangeable tops) please email us at gibseventprops@outlook.com for a much reduced P&P price.

Returns Policy

Return Window & Costs
- All returns must be made within 14 days of receiving the prop(s).
- Buyers are responsible for all return postage and/or mileage costs.
Damaged Props
- If a prop is deemed damaged beyond use, it must be returned in its original packaging.
- Failure to return the item in its original packaging may result in Gib's On It rejecting the claim on the basis that the damage occurred after delivery.
- If the order arrives damaged but the customer proceeds to paint and use the item(s) for their business, we will not accept the item(s).
Claims Process
- Customers must provide photos and/or videos of the damage as soon as possible so Gib's On It can review and assess the claim.
Resolution
- If Gib's On It confirms the prop(s) is damaged beyond use, we will either:
  - Send a replacement as soon as viably possible,
  - Offer compensation for the customer to have the prop(s) repaired, or
  - Provide a full refund if the prop(s) is irreparable.

15. Post-Delivery/Collection Prop Care

1.Customers are responsible for damage after collection/delivery. Props must be set up on level surfaces indoors and securely weighted.

16. Price Increases

1. Prices may increase in line with economic changes; current prices are on www.gibsonit.co.uk.

17. Social Media

1. Gib's On It reserves the right to post photos of props during or after production.

18. Prop Hire

1.All rentals paid via bank transfer. 4-day rental period included. Extensions £20/day.

2. Collection/drop-off from Unit 56, Silsoe.

3. Cancellations 72+ hours before collection get full refund; <72 hours lose deposit.

4. Props are primed, not decorated. Any decorative materials must be removed before return.

5. Damage deposit is 100% refundable minus irreparable damages.

6. Demonstrations provided; setup responsibility lies with customer.

7. Late returns £20/day; non-returns lose deposit and future rental privileges.

19. Gift Cards

eGift cards expire in 6 months, cannot be exchanged for cash, and are non-refundable.
Academy/Bapia discounts not applicable on purchase; recipient may use discounts when using the gift card.

20. Academy Partnerships & Discounts

Academy members may receive 10% discount in exchange for advertising. Reviewed annually.
Discounts exclude delivery fees and rush orders.
No other discounts can be combined with Academy discount.

21. Gib's Rewards Points

Participants must be 18+. Points earned on qualifying purchases (delivery excluded). 1 point per £1 spent.
Points can be redeemed at £1 per 20 points; cannot reduce P&P costs.
Points valid for 1 year.

22. 3 for 20% off discount

1. No other discount can be used in conjunction

2. The discount will be applied to the 3 lowest priced items in your cart.

23. Privacy Policy

Gib’s On It operates www.gibsonit.co.uk, which provides party and event prop manufacturing, hire and subscription-based Services.

This page is used to inform website visitors regarding our policies with the collection, use and disclosure or Personal Information if anyone decided to use one of our Services on www.gibsonit.co.uk.

If you choose to use any of our Services, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing our Services. We will not use or share your information with anyone except as described in this Privacy Policy.

Information Collection and Use

We may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, postal address, and billing details. The information that we collect will be used to contact or identify you.

Gib’s On It collects and uses your Personal Information as necessary to perform our contract with you and for our legitimate business interests, including to:

Fulfil your order, process your payment, and arrange shipping.
Operate the Website and deliver the services.
Communicate with you about the services you use, as well as respond to requests for assistance.
Market our services to you.

Sharing Personal Information

We share your personal information with third party service providers, for our business to provide its services found on www.gibsonit.co.uk to you.

Wix operates our website and takes payment information when ordered through our online store/manually sent invoices.

Parcelforce, Royal Mail, Parcel2GO, Express Lane Couriers Ltd are all used to ship orders. They take address information.

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